Cannot use cutter, device is not recognised

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Cannot use cutter, device is not recognised

Postby lisaforde » 25 Mar 2013, 13:34

Hi there

I wondered if you could help. We purchased a LiYuSF361 signcutter from you approx 18 months ago via ebay. All has been working fine but we are now unable to use the cutter due to an error message which says 'One of the USB devices (the signcutter) attached to this computer has malfunctioned and windows does not recognise it'.
For a few days the signcutter has been saying it does not recognise the device but this problem went away if the device was switched off and back on again. Now we cannot bypass the message nor use the cutter. I've tried changing the lead, port, settings etc but cannot get it to work.

I would be very grateful if you could get back to us as soon as possible as we have some urgent orders needed by customers before Easter.

Many thanks for your help and time regarding this matter,
Kind regards
Lisa Forde
The Card Gallery UK Ltd
Tel: 07796 265905 or 01746 766876
Email: info@thecardgallery.co.uk
lisaforde
 
Posts: 1
Joined: 25 Mar 2013, 13:28

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